As a straightforward operating rule, as part of the customer agreement, applied consistently, our store provides a 30-day no-reason return and exchange policy. At the same time, to set a clear expectation, customers can request a return or exchange within 30 calendar days after delivery without giving a reason.
Refunds
The customer-facing rule is that as part of this policy, as the controlling customer standard, after the store receive and inspect the return, an approved refund is issued to the original payment method. Additionally, for consistent customer care, please allow 5–10 business days for the refund to appear after it is issued; financial-institution posting times may vary.
What to Know About Exchanges
The practical standard is that for a transparent checkout experience, as the controlling customer standard, approved exchanges are available during the same 30-day period. For the next step, to keep the record precise, when appropriate, we may ship the replacement after the returned item is received or otherwise resolve the exchange with you.
Items That Cannot Be Returned
For clarity, for customer clarity, as a firm service commitment, the non-returnable categories are custom-made goods, clearance items, gift cards, and opened intimate or hygiene-sensitive items. In support of that standard, for eligible U.S. orders, this exclusion does not limit remedies for damaged, defective, or incorrect items where applicable law provides protection.
What to Know About Order Cancellation
The practical standard is that under the store standard, with the customer impact made clear, customers can request cancellation before an order ships. In application, to keep the record precise, after shipment, the order is handled under this Refund Policy.
Return Condition Explained
For consistent handling, for eligible U.S. orders, for a clear commercial understanding, except for an item returned because of a quality issue, an item should be returned with its original packaging, accessories, and proof of purchase and should not show avoidable use or damage.
About How to Start a Return or Exchange
For a predictable shopping experience, for a transparent checkout experience, with the customer impact made clear, contact our support team before sending an item back. For completeness, as part of the customer agreement, our team will confirm eligibility, provide return instructions, and direct the shipment to the return address listed below. For completeness, for consistent customer care, unauthorized returns may be delayed.
To avoid uncertainty, to keep the record precise, expressed in customer-ready terms, customers receive a prepaid return shipping label and pay the return shipping cost for both change-of-mind or other no-reason returns and returns involving damaged, defective, incorrect, or other quality-issue items.
How to Reach the Merchant
To avoid uncertainty, for consistent customer care, expressed in customer-ready terms, Store operator name: Sun Bum
The customer-facing rule is that under the store standard, expressed in customer-ready terms, Email for inquiries: Support@sunbnk.shop
As part of our service commitment, for customer clarity, with the customer impact made clear, Merchant phone: 8706173051
For consistent handling, as part of this policy, for day-to-day application, Physical merchant address: 725 Stribling Dr, Azle, TX 76020, US
To make the process easy to understand, for eligible U.S. orders, as a firm service commitment, Service desk hours: Monday to Friday, 9:00 AM–5:00 PM (America/New_York).