Under our customer-care standard, for customer clarity, read together with the page below, these answers summarize our store policies. To be specific, under the store standard, the full policy pages control if more detail is needed.
Our Approach to Will I receive tracking?
As a straightforward operating rule, under the store standard, applied consistently, yes. In support of that standard, for shoppers reviewing this page, A tracking number is provided after every order ships.
What cannot be returned? Explained
The customer-facing rule is that within our published terms, set out transparently, custom-made goods, clearance items, gift cards, and opened intimate or hygiene-sensitive items are non-returnable, subject to applicable consumer protections.
Can I return or exchange an item?: Key Details
To keep expectations transparent, to keep the record precise, used as the operative rule, yes. At the same time, for customer clarity, our team provides a 30-day no-reason return and exchange period after delivery.
What to Know About Where can I find use, care, or safety details?
For clarity, for a transparent checkout experience, expressed in customer-ready terms, review the applicable product page and packaging before use. In the same context, for eligible U.S. orders, we state only the ingredients, directions, care guidance, and safety warnings supported by that product's current listing.
What kinds of products are available? Explained
As part of our service commitment, within our published terms, with the applicable scope identified, our current assortment includes sun care, face and body sunscreen, mineral and chemical SPF options, lip care, after-sun care, and related hair and skin protection products for daily sun protection, outdoor exposure, after-sun soothing, and sun-conscious skin, lip, and hair care.
Can I cancel an order? Explained
The practical standard is that as part of the customer agreement, for day-to-day application, you can ask for cancellation before shipment. Consistent with this approach, within our published terms, after shipment, the Refund Policy applies.
Our Where do you ship and what does shipping cost? Standard
In practical terms, as part of this policy, with the customer impact made clear, our fulfillment service ships only within the United States, and free standard shipping applies to every U.S. order.
Our Who pays return shipping? Standard
As a straightforward operating rule, throughout the applicable process, as the store administers it, the merchant pays return shipping for both no-reason returns and damaged, defective, incorrect, or other quality-issue returns by providing a prepaid return shipping label.
Will tax be charged? Information
In practical terms, as part of this policy, presented without ambiguity, taxes are collected as required by applicable law.
When will a refund arrive?: Key Details
For an informed purchase, throughout the applicable process, as part of a dependable process, an approved refund is issued to the original payment method and normally appears in 5–10 business days after issuance.
Which cards and currency do you accept?: Key Details
The practical standard is that as a practical service rule, for a clear commercial understanding, payments are in USD. For reference, within the process described here, eligible cards include Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover.
How long will my order take?: Key Details
As part of our service commitment, as a practical service rule, as the store administers it, processing takes 1–2 business days and standard transit normally takes 4–6 business days.
Merchant Details for Customer Support
For clarity, within our published terms, with the applicable scope identified, Store operator name: Sun Bum
In practical terms, under the store standard, for a clear commercial understanding, Email for inquiries: Support@sunbnk.shop
The practical standard is that for customer clarity, applied consistently, Telephone contact: 8706173051
For consistent handling, for eligible U.S. orders, with the customer impact made clear, Merchant/return address: 725 Stribling Dr, Azle, TX 76020, US
For customers using this store, to keep the record precise, for a clear commercial understanding, Hours for customer care: Monday to Friday, 9:00 AM–5:00 PM (America/New_York).