For clarity, for consistent customer care, for a clear commercial understanding, all store prices and charges are presented and processed in USD unless the checkout expressly states otherwise.
About Credit/Debit Card
Our policy is designed so that as part of this policy, as the controlling customer standard, we accept eligible credit and debit cards on the networks displayed at checkout, including Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover. In customer-facing terms, to set a clear expectation, available methods can depend on the card issuer and the secure checkout configuration.
Taxes, Cancellations, and Refunds Information
Under our customer-care standard, throughout the applicable process, expressed in customer-ready terms, taxes are collected as required by applicable law. At the same time, for straightforward administration, an order may be cancelled before shipment. Consistent with this approach, throughout the applicable process, approved refunds are returned to the original payment method and normally appear in 5–10 business days after issuance, subject to financial-institution processing.
Security Explained
Under our customer-care standard, to keep the record precise, used as the operative rule, checkout payment information is processed by Shopify and applicable payment providers using their security controls. Additionally, for straightforward administration, we do not ask customers to send full card details by email.
Authorization and Charges
For an informed purchase, for a transparent checkout experience, presented without ambiguity, your payment provider may authorize a card when the order is submitted. In support of that standard, as a practical service rule, you confirm that the payment details are accurate and that you are authorized to use the selected method. In application, to set a clear expectation, declined or unverifiable payments may delay or cancel an order.
Store Contact and Service Information
For clarity, for eligible U.S. orders, for a clear commercial understanding, Trading name: Sun Bum
The practical standard is that to set a clear expectation, as a firm service commitment, Contact email: Support@sunbnk.shop
To explain how this works, within the process described here, with the customer impact made clear, Customer-care phone: 8706173051
The customer-facing rule is that for eligible U.S. orders, applied consistently, Merchant/return address: 725 Stribling Dr, Azle, TX 76020, US
As a straightforward operating rule, as part of the customer agreement, as the controlling customer standard, Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/New_York).